Profitdrive//
Terms of Service

Terms of Service — Profitdrive.app

Last updated: 5 October 2026

These Terms of Service ("Terms") govern your access to and use of the Profitdrive application ("Profitdrive" or "Service"), operated by Bosch Consulting Group Pty Ltd (ABN 68 666 257 941), trading as Profitdrive.app, located at Level 3, 478 George Street, Sydney NSW 2000 ("we", "us", "our").

By accessing or using Profitdrive, you ("Customer", "you") agree to these Terms.

Profitdrive is under active development: features may change, and we tell you before we remove a feature you rely on.

1. The Service

Profitdrive is a cloud-based application for forecasting, resource planning, financial modelling, and operational insights for IT Services and Professional Services businesses.

We may update or improve features continually. Beta features may be released from time to time and are provided as-is.

Customer Data

"Customer Data" means all data, information, files, and content submitted, uploaded, or otherwise provided by the Customer or its authorised users through the Service. Customer Data always remains the property of the Customer.

2. Account Registration

You must provide accurate information when creating an account and keep your login credentials secure.

You are responsible for all activity under your account.

2A. Who can agree for your firm

Each firm has an Owner, and may have Power Users and Users. The Owner manages billing and ownership. Power Users manage users and settings. Users work within their seat.

If you accept these Terms, create a firm or start a subscription for a firm, you confirm that you have the authority to do so on the firm's behalf. The firm is then the Customer.

2B. Connections and assistants

You can connect Profitdrive to other systems, such as Xero. The Xero connection is read-only: Profitdrive reads from Xero and writes nothing back. You can disconnect at any time. In Profitdrive, go to Settings → Connections and choose "Disconnect". This removes the stored access. Data already imported stays in Profitdrive. You can also remove Profitdrive under Connected apps in Xero.

If you use an AI assistant that acts while signed in as you, we treat its actions as yours. Profitdrive does not include an AI agent.

3. Payments, Billing & Merchant of Record (Paddle)

All subscription payments, invoicing, taxes, refunds, and billing queries are handled by Paddle.com, acting as our Merchant of Record.

  • Paddle issues invoices and receipts
  • Paddle manages global taxes (GST/VAT/sales tax)
  • Refunds are covered in section 3A

We do not handle or store any payment card information.

Paddle's buyer terms apply to your purchases.

Paddle.com Market Limited acts as the Merchant of Record for all transactions. Customers contract commercially with Paddle for billing and payment processing. All tax calculations, invoicing, and chargebacks are managed by Paddle according to its own policies.

3A. Trial and subscription

Trial. You can try Profitdrive free for 30 days, for up to five users including you. The trial needs no card.

Subscription. After the trial you can start a subscription at checkout. It is priced per seat, per month, and renews every month until you cancel. Viewer and Partner seats are free, and so are the first five Submitter seats in each firm.

Price changes. If we change a price, we email the Owner at least 30 days before it applies. The new price applies from your next renewal, and you can cancel before then.

Cancelling. You cancel through Paddle's customer portal. In Profitdrive, go to Settings → Subscription and choose "Manage in Paddle". What happens to your data afterwards is set out in section 13.

Refunds. You can request a full refund within 14 days of any payment, as set out in our Refund policy.

Failed payments. Paddle retries the payment. If it stays unpaid, we may make your firm read-only after telling the Owner by email.

4. Customer Responsibilities

You must:

  • Use the Service lawfully
  • Not attempt to copy, reverse-engineer, bypass, or disrupt the Service
  • Ensure any data you upload is lawful and accurate
  • Maintain adequate local backups of your exported data (if required)

You acknowledge Profitdrive provides planning and forecasting tools but does not provide financial, tax, legal, or accounting advice.

5. Data Ownership & Use

You retain ownership of all data uploaded to the Service ("Customer Data").

By using Profitdrive, you grant us a licence to store, process, transmit, and display Customer Data as required to operate the Service.

We may analyse aggregated, anonymised usage patterns to improve the Service.

We will never sell Customer Data or share identifiable data with third parties except service providers necessary to deliver the Service (e.g., hosting, authentication, email delivery).

6. Data Storage & Security

Customer Data is stored securely on Supabase (hosted in Singapore).

We implement modern security measures including encryption in transit and at rest.

However, no cloud service is completely free from risk.

Accordingly, the Service is provided on a reasonable efforts security basis and not a guarantee of absolute protection.

You are responsible for managing user-level security, including MFA and access controls within your organisation.

7. Confidentiality

Each party agrees to keep the other party's confidential information private and not disclose it except:

  • to employees or contractors who need to know,
  • when required by law, or
  • where the information is already public.

This obligation survives termination.

8. Service Availability

We aim to maintain reliable availability and performance. However:

  • No uptime guarantee is provided.
  • Planned maintenance may occur.
  • Third-party provider outages (Supabase, Paddle, email systems) are outside our control.

9. Intellectual Property

We retain all rights, title, and interest in the Service, its code, design, trademarks, features, and all related intellectual property.

Nothing in these Terms transfers ownership of our IP to you.

10. Warranties & Disclaimers

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded. Where the law allows, our liability for a breach of such a right is limited, at our option, to resupplying the Service or paying the cost of having it resupplied.

To the extent the law allows, the Service is provided "as is" and "as available" without warranties of any kind.

To the extent the law allows, we do not guarantee:

  • uninterrupted service
  • accuracy of forecasts or financial outcomes
  • compliance with accounting standards
  • ability to achieve specific business results

You remain responsible for business decisions based on outputs generated by the Service.

10A. No Professional Advice

Profitdrive provides modelling, forecasting, and planning tools only. Outputs are generated from Customer Data and assumptions provided by the Customer. We do not provide financial, tax, accounting, investment, or legal advice. The Customer remains solely responsible for all decisions made using the Service and for verifying the accuracy and suitability of any resulting outputs.

11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential, or exemplary damages, including loss of profits, revenue, data, or goodwill.
  • Our total aggregate liability arising from the Service is limited to the fees paid by you in the preceding 3 months.

This limitation does not apply to our gross negligence or wilful misconduct.

12. Indemnity

You agree to indemnify and hold us harmless from any claim arising from:

  • your misuse of the Service,
  • your breach of these Terms, or
  • your violation of any laws or third-party rights.

13. Ending your use and what happens to your data

You may stop using the Service at any time. These rules apply:

  • Trial not continued. Your firm becomes read-only on day 30, and exports keep working. We keep your data for at least 60 days. Before we delete it, we email the Owner at least a week ahead.
  • Cancelled subscription. Access continues to the end of the paid month. After that, or if a payment stays unpaid after we have told the Owner, your firm may become read-only, and the trial data rules apply.
  • Export. Exports keep working while your firm is read-only.
  • Deletion on request. The Owner can ask us to delete your firm's data, and we do so within 90 days (copies in backups expire on their own cycle; account records are kept as set out in the Privacy Policy, section 6).
  • Suspension. We may suspend or end access for a serious breach of these Terms or for non-payment, after telling the Owner.

14. Changes to Terms

We may update these Terms. The latest version is always on our website.

If a change is material, we email the Owner at least 30 days before it applies. You may cancel before then.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes will be heard in the courts of New South Wales.

16. Contact

For any questions:

contact@profitdrive.app

17. Entire Agreement

These Terms constitute the entire agreement between the parties regarding the use of the Service and supersede all prior discussions, proposals, or agreements (whether written or oral). Any additional or conflicting terms provided by the Customer are expressly rejected unless agreed in writing.